Terms and Conditions

Last updated: November, 7th 2018

1. What are these Terms and Conditions?

These Terms and Conditions set out the terms on which Apollo provides the Platform and provides the Services on which you agree to use the platform and to use the Services. These Terms and Conditions apply to all Orders made via the Platform.

Please review these Terms and Conditions carefully and make sure that you understand them before using the Platform and/or making an Order. If you do not agree to these Terms and Conditions, you will not be allowed to and must cease use of the Platform and must no make an Order through the Platform.

2. Acceptance of Terms and Conditions

By using the Platform and/or making an Order, you accept and agree to be bound by these Terms and Conditions. Apollo may at any time modify these Terms and Conditions. Apollo will notify you of major changes to these Terms and Conditions either by emailing you (at the email address entered by you into the registration form on the Platform) and/or by posting a notice on the Platform and/or making any Order after changes to these Terms and Conditions are made and notified to you, you agree to be bound by such changes.

You can review the most current version of our Terms and Conditions at any time by clicking on the “Terms and Condition” link located at the bottom of the website or within the app. It is your responsibility to ensure that you are familiar with the current Terms and Conditions. You are advised to check the above link on a regular basis.

3. Definitions

In these Terms and Conditions:

  • “Account” means the account of a Customer with Apollo which is created when a Customer registers with Apollo by completing the registration form available on the Platform.
  • “AML Documentation” means the documentation required to be provided by the Customer as set out in our Anti-Money Laundering Policy.
  • “Broker” means a Customer who makes Orders on behalf of other registered Customers of the Platform.
  • “Apollo”, “Apollo Mission” and “us” are references to Saveable Limited, a limited company incorporated in England with registered number 09777255 and registered address at: 242 Acklam Road, London, W10 5JJ.
  • “Customer”, “Your”, “You” means a user of the Platform who makes an Order via the Platform.
  • “Fiat currency” means any national government issued currency (such as pounds sterling) but not any Virtual Currency that may be used to purchase or sell Virtual Currencies via the Platform.
  • “Order” means any instruction from a Customer to buy, sell or trade any Virtual Currencies using our platform. Provided that the volume of chosen Virtual Currencies are not available through our partners, your order will not proceed.
  • “Platform” means the trading platform published by Apollo from time to time including without limitation the trading platform at apollomission.io and its subdomains as well as iOS, Android and Windows versions available through respective App Stores or through beta testing platforms like TestFlight, TestFairy, Hockey App etc.
  • “Virtual Currency” means any digital asset which we support on the Platform, including Bitcoin, Ethereum and Eltcoin.

4. What is Apollo?

Apollo is a trading name under the Saveable limited company incorporated in England with its headquarters located at Unit 218, 242 Acklam Road, London, W10 5JJ.

Apollo operates the Platform, where the platform is an electronic app based interface through which our customers can either:

  • Place an Order for the purchase of Virtual Currency; or
  • Place an Order for the sale of Virtual Currency; or
  • Place an Order for the trade of Virtual Currency for another Virtual Currency.

In placing an Order, the Customer seeks to convert from Fiat Currency to Virtual Currency, Virtual Currency for another Virtual Currency, or Virtual Currency to Fiat Currency.

Apollo may refuse to process or cancel any pending Virtual Currency transaction as required by applicable law or in response to a requirement or request of a regulator or a court of competent jurisdiction subpoena, court order, or other binding government order or to enforce transaction limits.

You may only place Orders in relation to the Virtual Currencies that Apollo, in its sole discretion, decides to support. The Virtual Currencies that Apollo supports will change from time to time.

You may not use Apollo’s Platform to store, send, request, or receive virtual currencies (or other digital assets) which are not expressly supported by Apollo. If you attempt to place an Order via out Platform for a virtual currency which is not supported by us, we are under no obligation to return such virtual currency to you.

5. Registering as a Customer

To be eligible to use Apollo, you must be of at least 18 years of age.

You may access the public areas of the Platform on www.apollomission.io which contain general information about Apollo and our service without registering as a Customer.

If You wish to place an Order, you will first be required to register as a Customer. Due to compliance with regulatory requirements, four steps process as follows:

  1. Completion of the new Customer registration form which can be found on the mobile app
  2. Provision to Apollo of the AML Documentation (as set out in our Anti-Money Laundering Policy)
  3. In submitting these and other personal information as may be required, you verify that the information is accurate and authentic, and you agree to update Apollo if any information changes. You hereby authorise Apollo to, directly or through third parties make any inquiries we consider necessary to verify your identity and/or protect against fraud, including to query identity information contained in public reports (e.g., you name, address, past addresses, or date of birth), to query account information associated with your linked bank account (e.g., name or account balance), and to take action we reasonably deem necessary based on the results of such inquiries and reports. You further authorize any and all third parties to which such inquiries or requests may be directed to fully respond to such inquiries or requests.
  4. Additional checks undertaken at the sole and absolute discretion of Apollo.

Once Apollo has received all of their required documentation and information as set out in paragraph 5.3 and our Anti-Money Laundering Policy, Apollo will undertake certain additional checks on you.

If Apollo in its sole and absolute discretion is satisfied that you comply with all applicable requirements, Apollo will provide you with a verified account to access the Platform to buy/sell/trade Virtual Currencies and withdrawal to your bank account. For the avoidance of doubt, Apollo may refuse to grant a verified account to any person without stating a reason.

Please note that upon registration, you will be able to make an Order for buy/sell/trade Virtual Currencies but will not be able withdraw your Fiat Currencies in app until Apollo has provided you with a verified account.

The Customer undertakes to provide Apollo as soon as practicable on demand with any and all information that Apollo may require, or that in Apollo’s sole and absolute discretion Apollo considers necessary, including without limitation for the purposes of providing such information to any applicable governmental or regulatory authority in relation to a regulatory compliance or anti-money laundering laws and regulations.

If you are a US citizen, you must disclose that in your registration and use your US passport as identification.

6. Risks and Price Volatility

You understand and accept the risks in connection with buying or selling Virtual Currencies for Fiat Currencies, or trading Virtual Currencies for other Virtual Currencies. In particular, but not limited to, you understand the inherent risks listed hereinafter:

  • Risk of software weaknesses: You understand and accept that the underlying software for the Platform is still in an early development stage and unproven, why there is no warranty that the Platform will be uninterrupted or error-free, and why there is an inherent risk that the software could contain weaknesses, vulnerabilities, or bugs causing, inter alia, the complete loss of funds.
  • Risk of theft: You understand and accept that the Platform maybe exposed to attacks by hackers or other individuals that could result in theft of loss of funds.

Apollo cannot and does not guarantee that the transactions will be profitable. You acknowledge and agree that the transactions may be highly volatile (i.e.,m high volatility may occur during important news events, economic surprises, unusual social events, etc.).

7. Fees

Fees are added to the amount entered to arrive at the total for the order. For example, if you enter $100 USD as the amount of BTC to buy, and the fee is 5.00%, your total will be $105.00. That total will be charged to your payment method and you will receive $100 worth of BTC.

Our fee schedule is the following:

  • Instant buys (credit / debit card only): 5.00%
  • Buy / sell from a wallet (fiat or crypto): 0.30%
  • Withdrawals (fiat or crypto): free of charge

8. Orders

Apollo and the Customer will from time to time enter into Orders in accordance with the Customer’s electronic instructions issued through the Platform.

Once a transaction has been made, Apollo cannot reverse the transaction.

Where an Order was not possible to initiate due to external reasons not in the control of Apollo (lack of Virtual Currency inventory), the transaction will not take place and the user should try again later.

Apollo shall at all times be entitled to operate on the basis that each Order is correct and does not contain any errors (including in the case of manifest errors).

Apollo records the details of every Order undertaken for a Customer.

Apollo has the right at any time to refuse to accept a Customer’s Order without any liability.

9. Payment

Prior to making any Order, the Customer must have sufficient Fiat Currency in their bank account or in built fiat wallet or Virtual Currency in the Platform.

When a user has completed their identity verification, each transaction from their bank account using Fiat Currency for Virtual Currency, will result into crediting the Customer’s account.

All payments made to Apollo under these Terms and Conditions are to be made in full without any deduction of any shape or form.

Order from Fiat Currency to Virtual Currency

  • A Customer shall only be able to place an Order to exchange any Fiat Currency into Virtual Currency if the full amount of such Order can be paid from the Customer’s bank account.
  • Apollo shall provide a confirmation to the Customer showing the exchange rate, the amount of Virtual Currency purchased and the Fiat Currency cost. This confirmation will be viewable in the “transactions” section of the platform under the Virtual Currency bought.
  • On completion of an Order, Apollo will credit to the Customer’s Account on the Platform the amount of Virtual Currency due.

Order from Virtual Currency to Fiat Currency

  • The Customer shall only be able to place an Order to exchange Virtual Currency into Fiat Currency if the full number set out in such Order is credited to his/her Virtual Currency Account on the Platform.
  • Apollo shall provide a confirmation to the customer showing the exchange rate, the amount of fiat Currency purchased and the Virtual Currency price. This confirmation will be viewable in the “transactions” section of the platform under the Virtual Currency sold.
  • On confirmed receipt of the Virtual Currency, Apollo will credit to the Customer’s Account on the Platform the Fiat Currency amount due.

Order from Virtual Currency to another Virtual Currency

  • The Customer shall only be able to place an Order to exchange Virtual Currency into another Virtual Currency if the full number set out in such Order is credited to his/her Virtual Currency Account on the Platform.
  • Apollo shall provide a confirmation to the customer showing the exchange rate, the amount of fiat Currency purchased and the Virtual Currency price. This confirmation will be viewable in the “transactions” section of the platform under the Virtual Currency sold.
  • On confirmed receipt of the Virtual Currency, Apollo will credit to the Customer’s Account on the Platform the Virtual Currency amount due.

Usually, payments are processed within the hour; however, some cases require more attention and can take up to 24 hours to be approved. You will receive an email once your payment has been reviewed.

If your transaction is still pending, it might be because you have yet to submit to a verification request. In such cases, an email is sent asking for proof of identity or card ownership – which can land in your spam folder. In case of delays, please check your spam folder for a verification email.

In some cases your transaction may be cancelled due to price volatility. All prices are locked at the time of purchase but if the price changes +/- 2.5% of the locked-in rate the transaction will be cancelled.

10. Withdrawing in Fiat Currency

Where a withdrawal instruction is received by Apollo in respect of any Fiat Currency, Apollo shall pay such funds to the bank account of the customer nominated on registration. The Customer cannot receive funds into another bank account without the agreement of Apollo or completing their AML Policy requirements again.

Apollo shall make payments in the relevant Fiat Currency to the Customer (and shall credit the Customer’s Account) in full, provided that the User has completed their part of the AML policy and have been approved by Apollo.

11. Depositing and Withdrawing Virtual Currencies

Where a withdrawal instruction is received by Apollo, in respect for Virtual Currency supported by Apollo, Apollo shall credit such Virtual Currency to the internal Virtual Currency wallet of the Customer.

You warrant that you own and are fully responsible for any Virtual Currency wallets you own for withdrawal of Virtual Currencies from Apollo’s Platform.

You warrant that you own and are fully responsible for any Virtual Currency wallet you use for the purposes of sending Virtual Currency deposited to the Platform. If you receive a deposit that you did not initiate, you must inform us at the first available opportunity after becoming aware of the deposit.

12. Buying and selling Virtual Currencies

Apollo may in its sole and absolute discretion from time to time provide information to the Customer on practical aspects of dealing between Fiat Currencies and Virtual Currencies. This information can be provided in various forms and is not limited to the Platform, the website www.apollomission.io, social media channels such a Reddit, Telegram, Facebook and Twitter.

Notwithstanding any such information provided by Apollo, the Customer acknowledges and agrees that it enters into each Order of its own free will without reliance on any information provided by Apollo and that such Order is at its own risk. The Customer shall not be entitled to rely on Apollo for advice on the timing or terms of any order.

The Customer acknowledges and agrees that the exchange rate between Fiat Currencies and Virtual Currencies varies regularly and will be affected by matters and events outside of the control of the Customer and Apollo.

13. Customer Representation

The Customer acknowledges that funds may be co-mingled with those of other Customers of Apollo in the Client Account which is held with a major UK or EU clearing bank (the “bank”). Funds belonging to Customers are segregated from those belonging to Apollo.

The Customer shall have no fiduciary rights or claims against the Bank in respect of any of his/her funds held in such account / accounts.

The account or accounts with the Bank are governed by the term of a bank mandate which has been provided and is exclusively operated by Apollo in accordance with its terms. The mandate states that when the Bank acts on properly mandated instructions it will receive a safe receipt and discharge and will not be bound to enquire as to the purpose to which those funds are applied and the Bank shall not be prevented from acting on such mandated instructions.

The customer acknowledges that Apollo is under no obligation to pay interest on any funds held on his/her behalf in any account.

14. Default

Apollo has the right to terminate, close out or reverse an Order without notice to the Customer if:

  • The Customer fails to make any payment in respect of an Order, when due in accordance with these terms and conditions; or
  • The Customer materially breaches any of these terms and conditions or fails to comply with its obligations to apollo or is in breach of any statute, regulation, rule or guideline applicable to it or Apollo; or
  • It becomes or may (in the reasonable opinion of Apollo) become unlawful for Apollo to maintain or give effect to all or any of the obligations under these Terms and Conditions or otherwise to carry on its business or if Apollo is requested to close out an Order by any regulatory authority whether or not the request is legally binding or Apollo in its sole and absolute discretion considers it desirable or necessary to do so for its own protection; or
  • In the event that the Customer becomes unable to meet its obligations as they become due or has a bankruptcy petition presented against it or the Customer proposes a form of composition or arrangement to its creditors or if the Customer ceases or threatens to cease all or part of its business; or
  • Any of the events specified above or anything comparable thereto occurs under the laws of any applicable jurisdiction.

If the Customer becomes aware of the occurrence of any event referred to in Clause 12.1 above, he/she shall give Apollo notice of such event forthwith.

If the Customer fails to make a payment due to Apollo in respect of any Order, Apollo shall be entitled to collect interest on such unpaid items at a rate of 2% above the current base rate of the Bank of England calculated on a monthly basis from the date date payment was due to the date payment is received.

If for any reason whatsoever the Customer fails to meet its obligations to Apollo hereunder and or under any Order, Apollo may at its discretion terminate any Order without notice and without liability for any loss. In addition to the charging interest as described in paragraph 14.3 Apollo shall be entitled to make a charge of up to £250 in respect of administration fees regardless of whether any Order is terminated or not.

15. Your Conduct

Apollo may in its sole and absolute discretion from time to time provide information to the Customer on practical aspects of dealing between Fiat Currencies and Virtual Currencies. This information can be provided in various forms and is not limited to the Platform, the website www.apollomission.io, social media channels such a Reddit, Telegram, Facebook and Twitter.

Notwithstanding any such information provided by Apollo, the Customer acknowledges and agrees that it enters into each Order of its own free will without reliance on any information provided by Apollo and that such Order is at its own risk. The Customer shall not be entitled to rely on Apollo for advice on the timing or terms of any order.

The Customer acknowledges and agrees that the exchange rate between Fiat Currencies and Virtual Currencies varies regularly and will be affected by matters and events outside of the control of the Customer and Apollo.

16. Our Rights

The Apollo brand and the Platform are protected by UK and international copyright and other intellectual property laws. Without limitation, this means that You may not sell, export, license, modify, copy, distribute or transmit the Platform (or any part of it) or any material provided through the Platform without Apollo’s prior express written consent.

  • The right to suspend, amend or disable your Account without giving you notice or any reason;
  • The right to amend or update the Platform, Commision, any Order, billing methods or these Terms and Conditions from time to time;
  • The right to report You to the police or other judicial body if Apollo believes in its sole discretion that Your conduct (whether using the Platform, making an Order for any Goods or otherwise) is or may be unlawful.

17. Intellectual Property

In providing You with access to the Platform, and permitting you to make Order via the Platform, Apollo reserves the following rights, and in accessing, browsing or otherwise using the Platform and/or making any Order via the Platform you grant to Apollo and agree that Apollo shall have the following rights:

The Apollo brand and the Platform are protected by UK and international copyright and other intellectual property laws. Without limitation, this means that You may not sell, export, license, modify, copy, distribute or transmit the Platform (or any part of it) or any material provided through the Platform without Apollo’s prior express written consent.

Any unauthorised use of the Platform will result in the automatic termination of the limited license granted by us. Apollo reserves the right to terminate the limited license without notice at any time following an unauthorised use by You of the Platform.

Apollo and its graphics, logos, icons, and service names related to the Platform are registered and unregistered trademarks or trade dress for Apollo. They may not be used without Apollo’s prior express written permission.

All other trademarks not owned by Apollo that appear in connection with the Platform are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Apollo.

18. Security

Whilst we have implemented commercially reasonable technical and organisational measure to secure Your person information from unauthorised use, we cannot guarantee that unauthorised third parties will never be able to defeat those measure. You acknowledge that You provide Your personal information at Your own risk.

19. Electronic Communications

By downloading and/or using the Platform and/or viewing Listings and/or making any Order for Goods through the Platform, You consent to receiving electronic communications and notices from Apollo. You agree that any notice, agreement, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

20. Privacy

You provide us with information when You register an Account via the Platform. We also collect information both relating to You (for example on Your usage and purchase history) and to Customers of the Platform in general. Any information that You submit or that we collect when You are using the Platform is subject to the Apollo Privacy Policy, the terms of which are hereby incorporated into these Terms and Conditions.

22. Indemnity

You agree to indemnify and hold Saveable Limited, Apollo and its related companies, and each of their respective shareholders, directors, officers, employees, agents and merchant partners harmless from and against any third-party claim or cause of action, including reasonable attorneys’ fees and court costs, arising, directly or indirectly, out of Your breach of these Terms and Conditions and/or Your violation of any law or the rights of any third party.

23. Taxation

You bear the sole responsibility to determine if your use of the Platform and/or any other action or transaction related to your digital assets on Apollo, have tax implications on you. By using the Platform, and to the extent permitted by law, you agree not to hold any other person other than yourself (including Apollo) liable for any tax liability associated with or arising from the operation of the Platform or any other action or transaction related to Apollo.

24. Termination

Apollo may change or discontinue the availability of the Platform and at any time without prior notice. Apollo reserves the right to terminate these Terms and Conditions for any reason, without notice, and these Terms and Conditions shall automatically terminate in the event that You violate any of the Terms and Conditions set forth herein (with prejudice to our accumulated rights against You). In the event of any termination, You will immediately cease use of the Platform and will not make any Order.

25. General

These Terms and Conditions are agreed between You and us. No person shall have any rights under or connection with these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

If any court or competent authority decides that any term of these Terms and Conditions is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.

Apollo reserves the right to charge interest on any late payments at the rate of 7% per annum above the base rate of the Bank of England. Interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.

Headings are for reference purposes only and in no way define, limit, construe or describe the extent or scope of such section.

Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that or any other provision and will not relieve You from the obligation to comply with such provision.

You are not permitted to assign, transfer, charge, sub-contract or deal in any other manner with all or any of Your rights under these Terms and Conditions without our prior express written consent.

These Terms and Conditions set forth the entire understanding and agreement between You and Apollo with respect to the subject matter hereof.

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England.

26. Contact us

If you have any questions about these terms, please contact team@apollomission.io